PBM Collectif
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Solution 2 of 5 · With AI

AI agent

An assistant that reads, understands language and decides what to do — like an employee, but available around the clock.

What it does

With AI

Unlike a classic automation, it does not need a rule written for every possible case.

Examples

  • Answers your customer email in your tone
  • Chatbot that answers your customers' questions on your site
  • Reads and summarizes your contracts and documents
  • Files and processes the invoices you receive
  • Qualifies your new leads

What we keep on a leash

An agent that writes to your customers has to be kept in check. That is the part of the job we do not rush.

  • We define with you what the agent may and may not do
  • We give it your real information, not generalities
  • We plan for the cases where it must hand over to a human
  • We keep access to the strict minimum, and explain which access

If a simple rule is enough

You do not need AI for everything. When the task is always identical, classic automation is simpler and steadier.

What we can do for you

Here is what an AI agent looks like in each department.

Sales & business development

  • New leads qualified from what they wrote
  • A written summary of each call, filed in the customer record
  • A first reply drafted for your salesperson to review and send

Customer service

  • Answers to common questions, in your tone
  • A chatbot wired to your real information
  • Urgent or upset messages spotted and passed to a human

Human resources

  • Applications sorted and résumés summarized
  • Answers to internal questions about your policies
  • Interview grids prepared from the posted role

Finance and accounting

  • Incoming invoices read and filed in the right place
  • Amounts and dates pulled out of free-form documents
  • Gaps between an order and its invoice flagged

Is an AI agent worth it at your place?

Sometimes yes, sometimes no — and we will tell you plainly during the call.

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